Last updated: 14/10/26

At Soft Theory, we value the trust you place in us. This Privacy Policy explains what personal information we collect when you visit our website, place an order, or contact us, and how we use, share, and protect that information.

In this policy, “Soft Theory”, “we”, “us”, and “our” refer to Soft Theory, operating the Soft Theory website at softtheory.co.in

Information We Collect

Information you give us

When you place an order, create an account, subscribe to our updates, or contact us, we may collect:

Your name, email address, and phone number
Your billing and delivery addresses
Your order details, including the pieces and sizes purchased
Information you provide when requesting customer support, a return, or an exchange
Your marketing preferences, if you choose to subscribe

Payments are processed through Razorpay. We receive the payment and transaction details needed to manage your order. 
Information collected when you visit
Our website may collect information such as your IP address, browser and device type, pages visited, and the time and manner in which you use the site. This helps us operate the website, understand how it is used, and address technical issues.

How We Use Your Information

We use your information to:

Process payments, fulfil orders, and arrange delivery
Send order confirmations, tracking details, and other service updates
Respond to enquiries and assist with returns or exchanges
Maintain your account, if account creation is available
Keep our website secure and improve how it works
Maintain records required for business and legal purposes
Send you Soft Theory news and collection updates if you have chosen to receive them
You can unsubscribe from marketing emails at any time using the link in an email or by contacting us. Unsubscribing will not stop essential messages about an order you have placed.

Cookies and Similar Technologies

Our website may use cookies to support essential functions such as the shopping cart, checkout, and account access. Cookies can also help us understand website activity and remember your preferences.
You can manage or block cookies through your browser settings. Some parts of the website may not function properly if essential cookies are disabled.

When We Share Information

We share personal information only where needed to operate Soft Theory, including with our website platform, payment provider, delivery partners, and customer support or email services. 
These providers may process information to carry out their services for us. We may also disclose information when required by law, to respond to a valid legal request, or to protect the security of our website and customers.
We do not sell your personal information.
How Long We Keep Information
We keep personal information for as long as needed to fulfil orders, provide customer support, maintain necessary business records, resolve disputes, and meet applicable legal requirements. When information is no longer needed, we delete it or take reasonable steps to make it no longer identifiable.

Your Choices and Requests

You may contact us to ask about the personal information we hold about you or to request a correction or deletion, subject to applicable law and any records we are required to keep.
You may also withdraw your consent to receive marketing messages at any time. To make a privacy request, email [SOFT THEORY CONTACT EMAIL]. Please include enough information for us to identify your request and respond to it.

Security

We take reasonable steps to protect the personal information entrusted to us. However, no method of sending or storing information online can be guaranteed to be completely secure.

Children’s Privacy

Our website is intended for adults shopping for Soft Theory products. We do not knowingly seek to collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and address it.

Links to Other Websites

Our website may contain links to websites or services operated by others. Their privacy practices are governed by their own policies, which we encourage you to read when leaving our site.

Changes to This Policy

We may update this Privacy Policy as our website, services, or practices change. The revised policy will be posted here with a new “Last updated” date.

Contact Us

If you have a question about this Privacy Policy or how we handle your information, please contact:

Soft Theory
Email: [SOFT THEORY CONTACT EMAIL]
Instagram- @softtheory.in