Every Soft Theory piece is made with care, and we want it to feel just right when it reaches you. If you need a different size or wish to return an eligible piece, we’re here to help. Please read the details below before sending anything back.

Can I exchange my piece?

Yes. If the fit isn’t right, email us at [SOFT THEORY EMAIL] or DM on instagram @softtheory.in, within 48 hours of delivery with your order number and the size you need. Exchanges are subject to availability. If your preferred size is unavailable, we can offer store credit once the piece has been returned and inspected.

Can I return my piece?

Yes. Eligible pieces can be returned for store credit only. Please email us within 48 hours of delivery to request a return.  Once your piece reaches us, please allow 1-3 business days for inspection and issuance of your store credit. We do not offer refunds for a change of mind.

What condition should my piece be in?

Your piece must be unworn, unused, unwashed, and returned with its original tags and packaging. We’ll inspect it when it reaches us and email you once your exchange or store credit has been approved. Please wait for return instructions before sending it back.

What if my piece arrives damaged or incorrect?

Please email us at [SOFT THEORY EMAIL] OR DM on @softtheory.in, with your order number and clear photographs of the issue. We’ll review it and arrange an appropriate resolution. Faulty or incorrect items are handled in line with your applicable consumer rights.

Who pays for return shipping?

For a size exchange or change-of-mind return, return shipping is the customer’s responsibility. Original shipping charges are non-refundable. If your piece is faulty or incorrect, please contact us before shipping it back so we can arrange the next steps.

Can I return a sale piece?

Sale pieces are eligible for a size exchange only, subject to availability. If arrives faulty or incorrect, please contact us.

Can I cancel my order?

Orders cannot be cancelled once placed.